FAQ

How does the TF card work? Are my sent photos stored on it?

The TF card feature is not available yet. Photos you send from the APP are not written to the card. The frame only caches the most recent image on the device for display; earlier images are not kept in long-term local storage.

What should I do if the frame cannot get online?

Start with Network Setup Troubleshooting and work through the steps there. If it still fails, run Network Setup and Binding again from the beginning.

My frame is on its side (landscape), but the picture looks portrait. Why?

Orientation is set in the APP, not by how the frame sits on a shelf. The 13.3-inch model does not include a gravity sensor, so it will not rotate the image when you turn the hardware. See Portrait and Landscape for details and how to change it.

Besides my phone, what else can I use to control the frame?

Account sign-up and frame binding still need to be done in the InkJoy Frame mobile app.

A fuller web control experience is in development. For now you can use a browser-based demo to send images to the frame: InkJoy Web tool demo.

For NAS or self-hosted setups, see the open-source inkjoy-nas-memories project (manage devices and publish images from your NAS; see the repository docs for details).

More questions?

If you have more questions, email us at [email protected].